01
What ages is Raising Your Roots designed for?
Our play experiences are thoughtfully designed for children from infants through approximately 10 years old, with dedicated spaces for toddlers and bigger explorers.
02
Can older siblings play too?
Yes! While our equipment is designed primarily for younger children, older siblings are welcome as long as they play safely and respectfully.
03
Do adults need to pay?
Two (2) Adults always receive complimentary admission with a paying child.
04
Can adults enter the play structure?
Yes. two (2) Adults are welcome to accompany younger children whenever needed.
05
How long can we stay?
Day passes include up to . Members enjoy .
06
Can we leave and come back?
Day passes include up to . Members enjoy .
07
Is Raising Your Roots faith-based?
Yes. Our mission is inspired by Christian values including kindness, courage, generosity, love, and wonder. Families of every background are welcome.
08
Is this a daycare?
No. Children must remain under the supervision of their parent or guardian at all times.
09
What are your busiest times?
Weekday mornings are generally quieter. Weekends and school holidays are our busiest.
10
Do I need a reservation?
No reservation is required! Simply scan the QR code at our front entrance to complete your waiver, purchase admission, and check in for quick and easy access. How much parking is available? We offer convenient free parking.
11
What should my child wear?
Comfortable clothing and socks are best for climbing and exploring.
12
Is there a baby area?
Yes! We have a dedicated area designed specifically for infants and toddlers (0-2 years) to play.
13
Do you have changing tables?
Yes, in every restroom.
14
Is there a nursing room?
No.
01
Why should I become a member?
Members enjoy cost savings per daily visit, unlimited visits, exclusive events, discounts on birthday parties, early registration for programs, guest passes, and much more.
02
Can I cancel anytime?
Yes. Memberships can be managed through your online account.
03
Can I pause my membership?
Yes, Depending on your membership level, seasonal pauses may be available.
04
Can grandparents use my membership?
Yes! Your membership includes admission for with your children. Those adults may be parents, grandparents, or other caregivers accompanying the children during their visit.
05
What if more than two adults are accompanying my child?
Each child admission includes two complimentary adult admissions. Any additional adults are welcome to join by purchasing an additional adult admission.
01
What is included in a birthday party?
Every party includes:
02
Can I bring my own decorations?
Absolutely! You’re welcome to personalize your celebration.
03
Can I bring my own food?
Yes! You’re welcome to bring your own food, drinks, and birthday treats. We kindly ask that you clean up your area before you leave to help us keep Raising Your Roots clean and welcoming for all families.
04
Can I arrive early?
You’ll have dedicated setup time before your reservation begins.
05
What if more guests arrive?
Additional guests can easily be added.
06
Can I combine party rooms?
Yes! Our two party rooms can open into one larger celebration space. (Contact us for details)
01
Do you have food?
Yes! Our café offers coffee, drinks, snacks, and family-friendly refreshments.
02
Can I bring outside food?
Yes, Outside food is welcome. We kindly ask that you clean up your area before you leave to help us keep Raising Your Roots clean and welcoming for all families.
03
Do you have allergy-friendly options?
Yes. We offer several allergy-conscious snacks and beverages.
04
Is there coffee?
Definitely. Great coffee is one of our favorite amenities for parents.
01
Do you host field trips?
Yes! We welcome:
02
Do you offer group discounts?
Yes. Group pricing is available with advance reservations. (See pricing & Memberships for more details)
03
Can we reserve the entire playground?
Absolutely! Private facility rentals are available.
01
Are socks required?
Yes. Socks are required for everyone entering the play areas.
02
What if we forgot socks?
No worries! We have socks available for purchase.
03
Are shoes allowed?
Shoes are not permitted inside the play structures. Shoe cubbies are available near the entrance.
04
Is the equipment inspected?
Absolutely. Our equipment is professionally installed, inspected, and maintained to meet industry safety standards.
05
What happens if my child gets hurt?
While most bumps and scrapes are a normal part of active play, basic first aid supplies are available on site for minor injuries. Parents or guardians are responsible for supervising and caring for their children during their visit. If a serious injury or medical emergency occurs, our team will call immediately and provide assistance until emergency personnel arrive.
06
Can children play alone?
Parents are responsible for supervising their children throughout their visit.
07
Is Raising Your Roots wheelchair accessible?
Yes. Our facility is ADA accessible.
08
Do you have accessible restrooms?
Yes.
09
Can children with sensory needs visit?
Absolutely. We strive to create a welcoming environment for every family.
10
Can I drop my child off?
No. An adult must remain in the building.
11
What if my child is sick?
Please stay home if anyone in your family has a fever, vomiting, or other contagious illness. Thanks.
12
Do you offer refunds?
All admissions, memberships, party bookings, and purchases are on-refundable. If you need to reschedule a birthday party, we’re happy to transfer your reservation to a future available date, provided you notify us at least 48 hours before your scheduled party.
13
Are pets allowed?
Only trained service animals are permitted.
